Section 01
Who We Are
Don55 is an online gaming and sports betting platform operating at don55.click, built specifically for Pakistani players. References to "don55", "we", "us", or "our" in this Privacy Policy refer to the operator of the don55 platform and its authorised data processing activities.
Don55 acts as the data controller for the personal information you provide when registering and using the platform. This means we determine the purposes for which your personal data is collected and the means by which it is processed. We take this responsibility seriously and handle all personal data in line with the principles set out in this Policy.
This Privacy Policy applies to all personal data collected through the don55 website, mobile browser interface, and any related services or communications. It should be read alongside our Terms and Conditions and our Responsible Gaming policy.
Section 02
What Data We Collect
Don55 collects personal data in three main ways: information you provide directly, information collected automatically when you use the platform, and information received from third parties such as payment processors and identity verification services.
Information You Provide Directly
- Registration data: Full name, date of birth, Pakistani mobile number, and any other details required during account creation.
- Identity verification documents: CNIC, Passport, or other government-issued ID submitted during KYC verification, along with proof of address where requested.
- Payment information: The mobile wallet number, bank account details, or card details associated with the payment methods you use on don55. Full payment credentials are processed by our payment partners — don55 does not store full card numbers on its servers.
- Support communications: Records of any conversations you have with the don55 support team via live chat or email, including the content of those conversations.
- Responsible gaming information: Deposit limits, loss limits, session reminders, or self-exclusion requests you set on your account.
Information Collected Automatically
- Usage data: Pages visited, games played, bet history, session duration, and other interaction data generated by your use of the don55 platform.
- Device and technical data: IP address, device type, operating system, browser type and version, screen resolution, and mobile network information.
- Cookies and similar technologies: Information collected via cookies as described in Section 7 of this Policy.
Information From Third Parties
- Payment processors: Transaction status confirmations, fraud screening results, and payment method verification data from Easypaisa, JazzCash, NayaPay, SadaPay, bank partners, and card processors.
- Identity verification services: Confirmation of document authenticity and identity match results from third-party KYC partners where used.
Section 03
Why We Collect It
Don55 collects personal data only for specific, legitimate purposes. Every piece of data we hold serves at least one of the purposes below:
- Account management: To create, maintain, and secure your don55 account, process your bets and transactions, and provide you with access to the platform.
- Identity verification and fraud prevention: To verify that you are who you say you are, that you meet our eligibility requirements (including age verification), and to detect and prevent fraudulent activity, money laundering, and other misuse of the platform.
- Payment processing: To process deposits and withdrawals in Pakistani Rupees via your chosen payment method, to verify the ownership of the payment account used, and to comply with anti-money laundering requirements.
- Platform operation and improvement: To understand how players use don55, identify technical issues, improve game performance, and develop new features that better serve Pakistani players.
- Customer support: To assist you with account queries, technical issues, payment questions, and responsible gaming support.
- Regulatory compliance: To comply with applicable laws, regulations, and licensing requirements, including record-keeping obligations and responses to lawful requests from regulatory or law enforcement authorities.
- Marketing communications: To send you information about don55 promotions, bonuses, and new features — but only where you have given your consent to receive such communications, and only to the extent described in Section 10.
- Responsible gaming: To monitor account activity for signs of problem gambling behaviour and to administer responsible gaming tools you have set on your account.
Section 04
Legal Basis for Processing
Don55 processes your personal data on one or more of the following legal bases:
- Contract performance: Processing necessary to create and manage your account, process bets and transactions, and deliver the services you have signed up for.
- Legal obligation: Processing required to comply with anti-money laundering laws, age verification requirements, record-keeping regulations, and responses to lawful requests from authorities.
- Legitimate interests: Processing necessary for don55's legitimate business interests — such as fraud prevention, platform security, customer support, and platform improvement — where those interests are not overridden by your rights.
- Consent: Processing for marketing communications and non-essential cookies, where you have given clear, voluntary consent. You may withdraw consent at any time.
Plain language: We process your data because we need to in order to run your account and comply with the law, because it's in both our interests to keep the platform secure and working well, and — for marketing only — because you've said it's okay.
Section 05
How We Store & Protect Your Data
Don55 takes data security seriously. Personal data is stored on secured servers with access restricted to authorised personnel only. The following security measures are in place at all times:
- SSL/TLS encryption: All data transmitted between your device and don55 is encrypted in transit using industry-standard SSL/TLS protocols.
- Encryption at rest: Sensitive personal data — including identity documents and payment details — is encrypted at rest in our storage systems.
- Access controls: Strict role-based access controls limit who within don55 can view which categories of personal data. Access is granted only where required by the employee's role.
- Access logging: All access to personal data stored on don55 systems is logged and reviewed periodically to identify any unusual access patterns.
- Regular security assessments: Don55 conducts regular internal and third-party security reviews to identify and address vulnerabilities in our systems and processes.
While don55 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, don55 will notify affected players promptly in accordance with applicable notification requirements.
If you believe your account has been compromised or you have noticed any unusual activity, please contact don55 support immediately at support@don55.click.
Section 06
Who We Share Your Data With
Don55 does not sell, rent, or trade personal data to third parties. We share your data only in the circumstances described below, and only to the extent necessary for each purpose:
Payment Processors
When you make a deposit or request a withdrawal, don55 shares the necessary payment details with the relevant payment provider — Easypaisa, JazzCash, NayaPay, SadaPay, your bank, or your card processor. These providers process your payment data under their own privacy policies and applicable financial regulations. Don55 shares only what is required to complete the transaction.
Identity Verification Partners
During KYC verification, don55 may share identity documents and related information with authorised third-party identity verification service providers. These partners are contractually obligated to use the information only for verification purposes and to maintain appropriate security standards.
Technology and Infrastructure Providers
Don55 uses reputable third-party providers for hosting, data storage, email delivery, and other technical infrastructure. These providers are selected carefully and bound by data processing agreements that limit how they can use the data they handle on our behalf.
Game Providers
Where necessary to deliver a specific game — particularly live dealer games — don55 may share limited session data with the game provider. This is limited to what is strictly necessary to run the game session and is not used by the provider for any other purpose.
Regulatory and Law Enforcement Authorities
Don55 will disclose personal data to regulatory bodies, law enforcement agencies, or courts where required to do so by applicable law, a valid legal order, or where we believe disclosure is necessary to protect the safety of any person or to prevent or report a crime.
Business Transfers
In the event of a merger, acquisition, or sale of all or a part of don55's business, personal data held by the platform may be transferred as part of that transaction. Affected players will be notified of any such transfer and of any changes to the privacy arrangements that would result.
Section 07
Cookies & Tracking Technologies
Don55 uses cookies and similar technologies to make the platform work correctly, to understand how players use it, and — where you have consented — to deliver relevant promotions. A cookie is a small text file placed on your device when you visit a website. It does not contain malware and cannot access other files on your device.
| Cookie Type |
Purpose |
Consent Required? |
| Essential |
Keeps you logged in, maintains your session, enables the platform to function. These cannot be disabled. |
No — necessary |
| Functional |
Remembers your preferences such as language settings and responsible gaming limits you have set. |
No — necessary |
| Analytics |
Helps don55 understand which pages and games are most used, where errors occur, and how performance can be improved. Data is aggregated and anonymised where possible. |
Yes — optional |
| Marketing |
Used to deliver relevant promotion information based on your activity on don55. Only used where you have given consent. |
Yes — optional |
You can manage cookie preferences through the cookie settings accessible from any page on don55. Most browsers also allow you to control cookies through their settings. Disabling essential cookies may prevent the platform from functioning correctly.
Section 08
Data Retention
Don55 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, to comply with legal obligations, or to resolve disputes and enforce agreements.
As a general principle:
- Account data is retained for the duration of your account and for a period after closure as required by applicable financial and anti-money laundering regulations.
- Transaction records — including deposit and withdrawal history — are typically retained for a minimum of five years from the date of the transaction in line with standard financial record-keeping requirements.
- Identity documents submitted for KYC are retained for the period required by the applicable verification and compliance obligations.
- Support communications are retained for a reasonable period to enable follow-up and quality assurance, typically up to three years.
- Marketing consent records are retained until consent is withdrawn and for a reasonable period thereafter as evidence of compliance.
When personal data is no longer required, don55 securely deletes or anonymises it using industry-standard data destruction methods.
Section 09
Children's Privacy
Don55 is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If we discover that personal data belonging to a person under 18 has been collected — whether through registration or otherwise — we will delete that data immediately and close the associated account.
Age verification is a standard part of the don55 registration and KYC process. If you are a parent or guardian and believe that a person under 18 has registered on don55 using your or their details, please contact us immediately at support@don55.click so that we can investigate and act promptly.
Don55 takes underage gambling prevention seriously. Our age verification systems are designed to identify and block underage registrations. Please help us by reporting any suspected underage account activity to our support team immediately.
Section 10
Marketing Communications
Don55 may send you information about promotions, bonuses, new games, and platform features. Marketing communications are sent only where you have given your consent to receive them, either during registration or subsequently through your account settings.
You can withdraw your consent to marketing communications at any time by:
- Updating your communication preferences in your don55 account settings
- Using the unsubscribe link included in any marketing email from don55
- Contacting don55 support at support@don55.click
Withdrawing your consent to marketing communications will not affect your ability to use don55 or the processing of your data for other purposes such as account management, payment processing, and regulatory compliance. Service communications — such as transaction confirmations, security alerts, and important account notices — are not marketing communications and will continue to be sent regardless of your marketing preferences.
Section 11
Changes to This Privacy Policy
Don55 reviews and updates this Privacy Policy periodically to reflect changes in our data practices, the services we offer, and applicable legal requirements. The date at the top of this page reflects when the Policy was last updated.
Where a change is material — meaning it significantly affects how we collect, use, or share your personal data — don55 will notify registered players before the change takes effect using the contact details on their account. For minor or clarifying changes, we will update the Policy and change the date at the top of the page.
Your continued use of don55 following the effective date of any update constitutes your acknowledgement of the revised Policy. If you do not agree with a material change, you have the right to close your account and request the deletion of your personal data subject to applicable retention requirements.
Section 12
Contact & Complaints
If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how don55 handles your personal data, please contact us:
Email: support@don55.click
Live Chat: Available within the don55 platform when logged in, 7 days a week
We aim to respond to all privacy-related enquiries within 7 business days and to data rights requests within 30 days. If your request is complex, we may require additional time — in which case we will keep you informed of progress.
If you are not satisfied with how don55 has handled your privacy concern after raising it with us directly, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction.
This Privacy Policy was last updated on 1 January 2025. Previous versions are available on request by contacting support.
